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1. Business Service Management: An Introduction

by Krishna (Jaya S) Ed | [AUTHOR].

Publisher: "52, Nagarjuna Hills,Hyderabad - 500 082" ; 2006; ICFAI University PressAvailability: Items available for loan: Kumaraguru College of Technology (1). Location(s): MGCL Shelf No 1005-1011 658.1 KRI.

2. Service Management and Operations

by Haksever (Cengiz); Render (Barry); Russell (Roberta S); Murdick (Robert G) | [AUTHOR].

Edition: 2Publisher: 2005Availability: Items available for loan: Kumaraguru College of Technology (1). Location(s): MGCL Shelf No 976 65.012.122 HAK.

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