APA

Oakland (Professor John.S), . (1999). Total Organizational Excellence Achieving World-Class Performance. : .

Chicago

Oakland (Professor John.S), . 1999. Total Organizational Excellence Achieving World-Class Performance. : .

Harvard

Oakland (Professor John.S), . (1999). Total Organizational Excellence Achieving World-Class Performance. : .

MLA

Oakland (Professor John.S), . Total Organizational Excellence Achieving World-Class Performance. : . 1999.