APA

Balaji (N), Jayashree (L S), . (2002). Call Center Management. : .

Chicago

Balaji (N), Jayashree (L S), . 2002. Call Center Management. : .

Harvard

Balaji (N), Jayashree (L S), . (2002). Call Center Management. : .

MLA

Balaji (N), Jayashree (L S), . Call Center Management. : . 2002.