APA

Lovelock (Christopher) Et al, . (2009). Services Marketing People, Technology, Stretegy. : Pearson Education.

Chicago

Lovelock (Christopher) Et al, . 2009. Services Marketing People, Technology, Stretegy. : Pearson Education.

Harvard

Lovelock (Christopher) Et al, . (2009). Services Marketing People, Technology, Stretegy. : Pearson Education.

MLA

Lovelock (Christopher) Et al, . Services Marketing People, Technology, Stretegy. : Pearson Education. 2009.