APA

Crosby (Philip B), . (2004). Quality Without Tears: The Art of Hassle- Free Management. : .

Chicago

Crosby (Philip B), . 2004. Quality Without Tears: The Art of Hassle- Free Management. : .

Harvard

Crosby (Philip B), . (2004). Quality Without Tears: The Art of Hassle- Free Management. : .

MLA

Crosby (Philip B), . Quality Without Tears: The Art of Hassle- Free Management. : . 2004.