000 00346nam a2200121Ia 4500
008 190816s9999 xx 000 0 und d
100 _aSriram (R)
245 0 _aCustomer Relationship Management System
260 _c2005
700 _aAruna (P)
856 _uhttp://library.kct.ac.in/opac-tmpl/bootstrap/THESIS/71202621046SRIRAM.pdf
942 _cPR
999 _c171644
_d171644