000 00360nam a2200121Ia 4500
008 190816s9999 xx 000 0 und d
100 _aJagadeeswaran (V S)
245 0 _aCustomer Relation Management
260 _c2004
700 _aRanganathan Dinesh
856 _uhttp://library.kct.ac.in/opac-tmpl/bootstrap/THESIS/71202702005JAGADEESWARAN.pdf
942 _cPR
999 _c171683
_d171683