000 00343nam a2200121Ia 4500
008 190816s9999 xx 000 0 und d
100 _aManiraj (M)
245 0 _aCustomer Relation Management
260 _c2007
700 _aParameswari (P)
856 _uhttp://library.kct.ac.in/opac-tmpl/bootstrap/THESIS/71204621014MANIRAJ.pdf
942 _cPR
999 _c172096
_d172096