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| 008 | 190816s9999 xx 000 0 und d | ||
| 100 | _aThangadurai (R) | ||
| 245 | 0 | _aCall Center Support System | |
| 260 | _c2009 | ||
| 700 | _aVeena Shree (R) | ||
| 856 | _uhttp://library.kct.ac.in/opac-tmpl/bootstrap/THESIS/2744THANGADURAI.pdf | ||
| 942 | _cPR | ||
| 999 |
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