000 00344nam a2200121Ia 4500
008 190816s9999 xx 000 0 und d
100 _aSenthil Kumar (J)
245 0 _aSales and Service System
260 _c1997
700 _aSumathi (R)
856 _uhttp://library.kct.ac.in/opac-tmpl/bootstrap/THESIS/9438M0205SENTHILKUMAR.pdf
942 _cPR
999 _c173283
_d173283