000 00372nam a2200121Ia 4500
008 190816s9999 xx 000 0 und d
100 _aAparna (T)
245 2 _aA Study on Effectiveness of Grievance Handling Mechanism
260 _c2012
700 _aDeepa Manickam (M)
856 _uhttp://library.kct.ac.in/opac-tmpl/bootstrap/THESIS/1120400007TAPARNA.pdf
942 _cPR
999 _c174469
_d174469