000 00333nam a2200121Ia 4500
008 190816s9999 xx 000 0 und d
100 _aBalaji (N)
245 0 _aCall Center Management
260 _c2002
700 _aJayashree (L S)
856 _uhttp://library.kct.ac.in/opac-tmpl/bootstrap/THESIS/9938M0600BALAJI.pdf
942 _cPR
999 _c175512
_d175512