000 00534nam a2200229Ia 4500
008 181205s9999 xx 000 0 und d
020 _a1-85032-204-X
100 _aThomas(Andrew) ;Steele(Robert)
100 _eAUTHOR
245 4 _aThe Virtual Help Desk Strategic Management Center
260 _c1996
260 _cInternational Thompson Computer Press
300 _bPAPER PACK
300 _ePaper Pack
300 _gNO
365 _b0
365 _b300
365 _d1
504 _a20
942 _cBK
999 _c24183
_d24183