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020 _a81-203-0903-0
041 _aENGLISH
082 _a658.77 BAN
100 _aBank (John)
100 _eAUTHOR
245 4 _aThe Essence Of Total Quality Management
260 _c0
300 _bPaper
300 _ePaper Pack
300 _gNO
365 _b0
365 _b95
365 _d1
504 _a20
800 _cEssence Of Management Series
942 _cBK
999 _c36115
_d36115